Effective Date: September 1, 2025
By opting into SMS/text messaging from Gray Plumbing Inc. (“Gray Plumbing,” “we,” “our,” or “us”), you agree to the following terms:
1. SMS Consent & Communication
By providing your mobile number and opting in, you consent to receive SMS/text messages from Gray Plumbing for business-related purposes. Your phone number will not be shared or sold to third parties for marketing purposes.
2. Types of SMS Communications
If you opt in, you may receive SMS messages related to:
Appointment confirmations, reminders, and scheduling updates
Service updates or follow-up communications regarding completed work
Billing notices, payment reminders, or account information
Customer support or urgent service alerts
Promotional offers or seasonal discounts (if applicable and with explicit consent)
Example Message:
“Hello, this is Gray Plumbing reminding you of your scheduled appointment on [Date] at [Time]. Reply STOP to opt out.”
3. Message Frequency
Message frequency may vary depending on the nature of your engagement with us. You may receive up to 2–4 messages per week regarding appointments, billing, or account status.
4. Opt-In / Opt-Out Instructions
Opt-In Message:
“Thank you for opting into SMS messages from Gray Plumbing. To opt out at any time, reply STOP. For help, reply HELP. Message & data rates may apply. Frequency may vary.”
Opt-Out Message:
“Thank you for opting out of SMS messages from Gray Plumbing. You will no longer receive SMS communications. To opt back in at any time, reply START.”
Help Message:
“Thank you for contacting Gray Plumbing. For immediate assistance, call us at (707) 345-1395 or visit www.grayplumbing.com. Message & data rates may apply.”
5. Carrier & Cost Disclosure
Message and data rates may apply depending on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages.
6. Customer Responsibilities
You must provide accurate and up-to-date contact information. If your mobile number changes, it is your responsibility to update your information with us.
7. Contact Information
For questions, support, or concerns regarding our SMS Terms, contact us at:
Gray Plumbing Inc.
Phone: (707) 646-1356
Website: www.grayplumbing.com
