Effective Date: September 1, 2025
Gray Plumbing Inc. (“Gray Plumbing,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information.
1. Information We Collect
We may collect the following types of information:
Personal details such as name, address, email, and phone number
Service details related to plumbing appointments and projects
Billing and payment information
SMS consent and opt-in data (mobile phone numbers, messaging preferences)
2. How We Use Your Information
We use collected information to:
Provide plumbing services and customer support
Send appointment confirmations, billing notices, and follow-up communications
Process payments and invoices
Send promotional messages (only if you have explicitly opted in)
Improve our services and customer experience
3. Sharing of Information
We do not share mobile opt-in data, SMS consent records, or phone numbers with any third party or affiliate for marketing purposes.
Information may be shared with service providers strictly for operational purposes (e.g., payment processors, scheduling software).
We may disclose information if required by law or in response to valid legal requests.
4. SMS Communications
Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing.
5. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, or misuse.
6. Your Rights
You may:
Opt out of SMS messages at any time by replying STOP
Request a copy of your personal information
Request corrections to your data
Request deletion of your data, subject to legal retention requirements
7. Contact Us
If you have any questions about this Privacy Policy, contact us at:
Gray Plumbing Inc.
Phone: (707) 646-1356
Website: www.grayplumbing.com